Terms & Warranty

CEDAR SPAS LIMITED WARRANTY

All spas supplied from Cedar Spas Limited have been manufactured with reliability and simplicity in mind. All spas and accessories have been inspected and found free of defects prior to leaving the factory.

Cedar Spas Limited warrants all spa models against defects in material and workmanship for a period of: FIVE (5) years for the actual spa tub (not including cover) and TWO (2) years for the pump system.

The warranty period begins from  the date of purchase. Before processing any warranty claim, Cedar Spas Limited will require presentation of the original proof of purchase. During the warranty period, Cedar Spas Limited will either repair or replace at it’s discretion any defective parts. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty.

Shipping Policy
  • The buyer is responsible for paying the shipping/freight when returning defective parts or spa to Cedar Spas Limited.
  • Please note that Shipping will not be refunded for change of mind returns.

Warranty Policy

  • This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or other reason beyond Cedar Spas Limited reasonable control, included but not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate maintenance; connection to improper power supply; chemical water damage, loss of pool water, unauthorized product modification or repair, use for commercial purpose, fire, lightening, flood or other external causes. For more policy rules refer below.
  • Where the cost of repair or replacement is not covered under the Warranty Policy, Cedar Spas Limited will advise the buyer of the cost before commencing any repairs.
  • This warranty only applies to the original purchaser and terminates upon any transfer of ownership.
  • Cedar Spas Limited will not be liable for results of cost of workmanship from unauthorized service person.
  • Please refer to the PolicyRules, items that are not included in the warranty, such as water quality issues.
  • If any such defects appear or occur the purchaser shall inform Cedar Spas Limited by notice in writing within seven days of such defect. Any such notice is required to set out the exact nature of the defect and the circumstances in which it was noticed. (Email: sales@cedarspas.co.nz).

Returns and Warranty

Cedar Spas Limited will accept returns for faulty or defective items in line with the consumer guarantees act as long as the fault or defect is reported as soon as it occurs. You cannot claim if:

  • You used the product in a way that was outside the intended purpose/use.
  • You broke or lost the product, accidental or non-accidental damage.
  • You modified the product, and this is what caused the issue.
  • Normal wear and tear within the reasonable life of the product

All returns must be returned in a resaleable condition, ie. goods must be in unused condition, free from debris/fibres/animal hair, in original packaging with product manuals, instructions, invoice included and with all labels intact unless faulty. Please do not write directly onto the product packaging.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold on Cedar Spas website. In the event that goods sold are defective, faulty or not fit for purpose, the seller has the obligation to repair, replace or refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Repairs

If the returned product is still under warranty and the issue is a manufacturing fault the repair will be at Cedar Spas Limited expense. There may be an assessment fee on electrical items. If the product is out of warranty, then the customer can still have the product repaired, however the cost of the repair will be charged to the customer.
Shipping the product to Cedar Spas Limited for repair will be at the customers' expense.

Policy Rules

Electrical:
  • It is important that the RCD unit attached to the spa power lead is treated with care. Although the RCD is water proof, it is not designed to withstand torrential rain or being immersed in water. Ensure the unit is protected from direct rain at all times.
  • The RCD unit connected to the spa power lead can be damaged if dropped. Please ensure during assembly / disassembly or when transporting the spa the RCD unit is not allowed to be dropped or dragged on the ground. This will damage the unit and is not covered by warranty.
  • It is important that when positioning the spa outside that water is not allowed to accumulate under the control box area of the spa. During bubble operation air is sucked into the blower and if water is present this will cause significant damage to the blower unit
  • If an extension lead is used to supply power to the pool it must be a Heavy Duty 10 amp rated lead.
Water Hygiene/Quality:
  • Water quality control is the sole responsibility of the spa owner - any issues relating to water quality are not covered by warranty.